1. Introduction
Welcome to Docraz ("we," "our," or "us"), a product of Teamz360 LLC. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document management and OCR services at docraz.com (the "Service"). Please read this policy carefully to understand our practices regarding your personal data.
By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies, please do not use our Service.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Name, email address, password, and organization name when you create an account.
- Payment Information: Billing address and payment method details (processed securely through Stripe and PayPal).
- Documents: Files you upload for OCR processing and document management.
- Communications: Messages, feedback, and support requests you send to us.
- Team Information: Names and email addresses of team members you invite.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns.
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Log Data: Access times, error logs, and referring URLs.
- Cookies: Small data files stored on your device (see Section 8 for details).
2.3 Information from Third Parties
- Payment Processors: Transaction confirmations and billing status from Stripe and PayPal.
- Analytics Services: Aggregated usage statistics from Google Analytics.
3. How We Use Your Information
We use the information we collect to:
- Provide the Service: Process your documents, perform OCR, and manage your files.
- Manage Your Account: Create and maintain your account, authenticate access, and manage subscriptions.
- Process Payments: Handle billing, refunds, and subscription management.
- Improve Our Service: Analyze usage patterns, fix bugs, and develop new features.
- Communicate With You: Send service updates, security alerts, and respond to inquiries.
- Marketing: Send promotional communications (only with your consent, and you can opt-out anytime).
- Legal Compliance: Comply with legal obligations and protect our rights.
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
4.1 Service Providers
We work with trusted third-party providers who assist us in operating our Service:
- Payment Processing: Stripe and PayPal for secure payment handling.
- Cloud Infrastructure: Secure hosting and storage providers.
- Analytics: Google Analytics for usage analysis.
4.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 With Your Consent
We may share your information for other purposes with your explicit consent.
5. Data Retention
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this policy.
5.1 Document Retention
Your uploaded documents and processed files are retained for 90 days after processing, unless your subscription plan specifies a different retention period. You can delete your documents at any time through your dashboard.
5.2 Account Information
Account data is retained while your account is active. Upon account deletion, we will delete or anonymize your personal data within 30 days, except where we need to retain certain information for legal compliance.
5.3 Backup Retention
Backup copies may be retained for up to 90 days for disaster recovery purposes.
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256).
- Access Controls: Strict access controls and authentication mechanisms.
- Regular Audits: Security assessments and vulnerability testing.
- Secure Infrastructure: Enterprise-grade hosting with SOC 2 compliance.
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Request a copy of your data in a portable format.
- Objection: Object to processing of your data for certain purposes.
- Withdraw Consent: Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at [email protected]. We will respond within 30 days.
9. Third-Party Services
Our Service integrates with the following third-party services:
- Stripe: Payment processing (Stripe Privacy Policy)
- PayPal: Payment processing (PayPal Privacy Policy)
- Google Analytics: Usage analytics (Google Privacy Policy)
We recommend reviewing the privacy policies of these services.
10. Children's Privacy
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: